Frequently Asked Questions
Premier Free Shipping
Do all Premier orders ship FREE?
With Premier all orders to the contiguous U.S. ship Free — no matter the order size, or quantity ordered.
Is there a minimum quantity for Premier Free Shipping?
There is no quanitty requirement to receive free shipping as a Premier member.
What shipping method is used for Free Premier Shipping?
All Premier orders placed with free shipping will be shipped via UPS, Fedex, or USPS tracked ground delivery.
Can I pay to upgrade my shipping method if I need the order sooner?
Of course! When checking out, expedited shipping methods are able to be selected.
Premier Volume Pricing
Do all Premier orders receive volume pricing?
Yes. With Premier there is no dollar or quantity threshold required to achieve volume pricing.
Will I get an extra discount on Sale items?
As with our standard volume pricing policy, the discount does not apply to items that are on sale.
Does volume pricing apply to upgraded shipping charges?
Our volume pricing only applies to regularly priced products. Shipping charges are not eligible.
Premier Exclusive Sale Items
How often do the Premier Exclusive Items change?
New products are added to the Premier Exclusive Sale every month!
Are these items available without a Premier membership?
Because of the amazing deals we offer on these exclusive sale items, they are only available to Premier members.
Are these items eligible for Premier Volume Pricing?
Premier Volume Pricing only applies to regularly priced items, sale items are not eligible.
Misc
What is the Premier order minimum?
Premier members are able to place orders as small as $50!
How often is the Premier Product Insight email sent?
You should receive the Premier product insights email at the beginning of every month!
If you don't see it, check your spam folder, or contact us for assistance.